Return Policy

At Moxie Beauty, we are committed to ensuring that your hair care experience is nothing short of delightful. We take great care to ideate, research, and perfect each product before it reaches your doorstep. However, we understand that there might be instances where you wish to return a product. Here's how you can go about it:

Initiate a Return/Replacement Request:

Please raise a return or replacement request within 7 days from the date of delivery if you have received the wrong or expired product(s). You can do so by reaching out to us at support@moxiebeauty.in. 

Review of Your Request:

Once you've raised a request, please allow us 2 working days to review it.

Product Verification and Resolution:

After we receive your product(s), we will conduct a thorough verification against your claim. Based on our findings, we will initiate the replacement or refund process accordingly. Please note that replacement will be subject to stock availability.

You can return products for the following concerns:

1. Wrong Product Delivery
2. Expired Product Delivery
3. Damaged Product Delivery

For any other concerns or queries, please don't hesitate to reach out to our customer support.

Refund & Cancellation Policy

At Moxie Beauty, your happiness is our utmost priority. We tirelessly strive to delight you with our products, making you feel truly special. We understand that hair care is a personal purchase, and we're here to ensure your satisfaction. Here's how our refund and cancellation policy works:

Full Refund for Unopened/Unused Merchandise:

We will be more than happy to issue a full refund for any full-priced, unopened, and unused merchandise that is returned to our warehouse within 7 days from the date of delivery. Feel free to contact us, and we will arrange a reverse pickup for most locations in India.

Reject Opened Merchandise:

If you receive opened merchandise, please feel free to reject it at the time of delivery.

Sale and Used Products:

Please note that we cannot offer exchanges or refunds on any sale items, opened products, or used products. Additionally, we are not liable for any damage that occurs after the delivery of the product to you.

Refund Process:

Once the product reaches our nearest warehouse and is verified, we will initiate your refund. You will be informed about the refund via SMS and email.

At Moxie Beauty, we are dedicated to ensuring your satisfaction, and we aim to make the return and refund process as straightforward as possible. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. Your hair care happiness is our priority!